Shipping & Delivery

We’re committed to getting your order to you safely, quickly, and reliably. Please review the information below for details about our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you’ll receive a confirmation email or message with tracking information, when available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days, where available
International Delivery: 7–21 business days, depending on destination and customs

Please note that delivery times are estimates and may vary due to weather, holidays, carrier delays, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size, weight, and available shipping options.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, we’ll provide tracking details when tracking is available. You can use the tracking number to monitor your package through the carrier’s tracking system.

If your tracking information hasn’t updated for several days, please contact our customer support team for assistance.

Delivery Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you need to change your address after placing an order, contact us as soon as possible. We’ll do our best to help, but changes cannot be guaranteed once an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment.

For orders marked as delivered but not received, please first check with household members, neighbors, building reception, or your local delivery carrier. If you still cannot locate the package, contact us and we’ll assist you with the next steps.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the damaged item. We’ll review the issue and work with you to find an appropriate solution.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their country. These charges are not included in the product price or shipping fee unless explicitly stated at checkout.

Customs clearance may also cause additional delivery delays.