Refund policy

Returns

To return an item, place the unused item(s) in their original packaging and purchase a Royal Mail return label by clicking the below:

Full-price items: Returns accepted within 14 days of receipt.
Sale items: Returns must be made within 14 days to qualify for a refund.
Christmas Returns: Extended 14-day return period for full price purchases made during the holiday season. Clearance items are exempt.
Samples & Seconds: Non-returnable unless faulty beyond described defects.

Items must be returned unused, in original condition, with all original packaging, including dust bags (if applicable).
The safe return of items is the customer’s responsibility - we are unable to refund for missing items or those damaged in transit.
Returns Fee:
- Small parcels: £3.95 (deducted from refund)
- Medium parcels (over 2kg): £5 (deducted from refund)
International returns: Customers must cover the return shipping cost. We cannot generate return labels for overseas orders. A tracked service is required for all international returns.
Sadly we are unable to refund the original customer shipping cost.

If your item is faulty or incorrect, please notify us within 7 days of receipt.
The faulty item must then be returned within 14 days of contacting us to qualify for a refund, repair, or exchange.
If the issue is reported after 14 days but within the legal 30-day period, we can only offer a repair or replacement rather than a refund.

Once we receive your return, we will confirm receipt and notify you if your refund has been approved.
Approved refunds will be processed to your original payment method. Please allow 2-6 working days for your bank to process the transaction.

Exceptions:

Sale Items: Refundable within 14 days of receipt.
Samples & Seconds: Non-refundable unless faulty beyond described defects.
Bundle Discounts:
- If a full-price item is returned but the promotional (discounted) items are kept, the refund amount will be adjusted accordingly.
Free Gifts: Any free gifts received as part of a promotion must be returned with the order to qualify for a full refund.

Exchanges are only available for faulty or defective items.
If you wish to exchange an item for a different one, please follow the standard returns process and place a new order separately.
Faulty or defective items will be replaced (or a similar item sent if out of stock). We may provide a pre-paid return label in these cases.